Wayfare Nova
Privacy Policy

Help Center

Support

We're here to help you plan your next adventure.

Email Support

Send us a message and we'll get back to you within 1–2 business days.

support@wayfarenova.app

Account & Billing

Questions about your subscription, charges, or account deletion.

billing@wayfarenova.app

Privacy Requests

Data access, deletion, or correction requests under GDPR / CCPA.

privacy@wayfarenova.app

Typical response time: 1–2 business days. For urgent account issues, include your registered email address and a brief description in the subject line so we can prioritize.

Frequently Asked Questions

How do I cancel my Wayfare Nova Pro subscription?
Open the App → Profile tab → scroll to the Plan card → tap Cancel subscription. Your access continues until the end of the current billing period. You can also manage subscriptions directly through your device's App Store or Google Play account settings.
I was charged but my subscription isn't active — what do I do?
Payments are processed by Stripe. If your subscription shows as inactive after a successful charge, try logging out and back in to refresh your account status. If the issue persists, email billing@wayfarenova.app with your registered email address and we'll resolve it within 1 business day.
How do I delete my account and all my data?
Go to Profile → scroll to the bottom → tap Delete Account. This permanently removes your account, trip data, preferences, and chat history within 30 days. This action cannot be undone. If you're unable to access the App, email privacy@wayfarenova.app to request manual deletion.
Why did my AI trip generation fail or produce an error?
Trip generation requires a stable internet connection and may occasionally fail during high-traffic periods. Pull down to refresh the Trip screen and try again. If errors persist, force-quit the App and reopen it. Still having trouble? Email support@wayfarenova.app with a description of the issue and your device model.
How many trips and chat messages do I get on the free plan?
The free plan includes 1 AI-generated trip and 2 chat messages. Upgrade to Wayfare Nova Pro for unlimited trips and chat access. You can view your current usage at any time in the Profile → Plan section.
Can I use Wayfare Nova offline?
You can browse previously generated trips offline, but AI trip generation and the chat assistant require an active internet connection. Saved itineraries are stored locally so you can reference them without data.
I forgot my password — how do I reset it?
On the Sign In screen, tap Forgot password? and enter your registered email address. You'll receive a reset link within a few minutes. Check your spam folder if it doesn't arrive. The link expires after 1 hour.
How do I update my travel preferences?
Go to the Profile tab → tap EDIT in the Intelligence card. You can update your travel style, cuisine preferences, dietary restrictions, budget, and more. Changes take effect on your next AI-generated trip.
Is my payment information secure?
Yes. All payment processing is handled by Stripe, a PCI-DSS Level 1 certified payment processor. Wayfare Nova never stores your card number or financial credentials. You can review Stripe's security practices at stripe.com/docs/security.
How do I report a bug or suggest a feature?
We'd love to hear from you. Email support@wayfarenova.app with the subject line "Bug Report" or "Feature Request". Include your device model, OS version, and steps to reproduce any bug. Screenshots are always helpful.